Night Auditors' Journal|
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|Saturday, August 9th, 2008|
Hello, my name is Victoria and I am a full time Nigh Auditor at a Marriott in Wisconsin. I really enjoy my job - I have amazing 3rd shift coworkers and the work is just different enough day to day not to leave me bored often but not so fast paced that I can't read a book. I've had this job for 3 years now and the biggest problem I've had is getting other people to cover me so I can take my vacation.
We just underwent a lobby renovation that is huge success - we get so many compliments. We still need to put in the business center and the new sundries/snack area but we're getting there. I'm really happy where I am and what I'm doing. Drunk weekend wedding guests nonwithstanding.
|Wednesday, June 25th, 2008|
We here in the lovely Western Burbs of Chicago are currently seeking a Night Auditor. would be Sunday through Thursday nights and I am guessing starting at around 11 bucks an hour. If you are looking, come on in and fill out an application.
|Saturday, June 7th, 2008|
I just added one to the number of would-be guests I've thrown out of this place. Not physically. That's three now.
She came in with her phone to her ear, sort of stumbly-like. She was almost incoherent, she was so drunk. It seems important to mention the particles she had on the front of her shirt that resembled something that had been digested at least a little. She started telling me that there was no listing for a Motel 6 in Arizona. I said, "Well you're at a Motel 6. Would you like a room?" She told me that yes, she would like a room, but kept trying to call information to get the number, all the while spouting that there was no listing for Motel 6 in Arizona.
I told her they probably couldn't understand her. "Really?" she asked, looking surprised. "Really." I affirmed. "I can barely understand you."
Then I asked again if she would like a room. Repeat least set of sentences with minor variations. She kept trying to hand me her phone through the window to show me. It was at these points that I could smell her. I am glad I have a window. I kept telling her that I didn't need her phone, I have my own. If this seems a little repetitive, you should have been there.
Finally, I asked her if she would like a room. She continues with the statement that there are no Motel 6 listings in Arizona. I said, "But you are standing in a Motel 6, right now."
She yells, "Well no shit!"
I told her to get out. She got out and I haven't heard from her again. At least she wasn't belligerent about getting out. She has probably had the cops called on her before.
|Sunday, May 4th, 2008|
So, I had a first tonight. I am used to noise complaints and having to run up to quiet things down. Tonight however, things got so out of hand with these 3 guys that I had to call the cops to escort them off property. It isn't like they were a bunch of teenagers either. They were either 24 or 25. And as we are all getting on the elevator with the police to have them leave the hotel, one of them calls his daddy. I mean, really....someone that is supposed to be an adult calling daddy because they are getting kicked out of a hotel jsut as promised and hour earlier when the noise started.
I am hoping this is not a start of normal behaviors around here. And intersting enough, the same female cop has been here for all of the police calls that have happened while I have been working.
x-posted to hotel_workers and personal journal. Current Mood: annoyed
|Monday, April 7th, 2008|
|Sunday, March 9th, 2008|
Back on Audit
After returning to work after materinty leave I lasted a whole two weeks off the audit. One week on days was enough for me. Not fixing problems? Not even be able to fix my own mistakes? Man I was out of there fast. Got an offer from an old co-worker who is now a manager. Not suppose to fix problems there either, but working with my friend gm on that. Basically taking the weight off her sholders.
Seems the old auditor had a list of problems against her. My favorite is the lack of showering. mentioned it in passing to my gm and she told me they'd had outright complaints on that matter. The girl is not nice to people, does the audit, not much else and has had money missing repeatedly from her til. Sometimes its good to know people Current Mood: mellow
|Friday, January 18th, 2008|
Shine on, You Crazy Diamond
Diamond: a crystal form of carbon, formed under intense heat and pressure rivalling the very fires of the ninth circle of hell itself. Prized for its beauty and value, all diamonds contain flaws in their hearts caused by the very infernal forces which gave rise to it's creation.
the Encyclopedia Absolute, Dunnwitch Press, 1899
Background: Overnight Manager / Night Auditor at a large chain hotel in the bluest state.
I had such a guest last night, one we are all very familiar with at my hotel: here, for your enjoyment is part of my shift report to management this morning:( More here, so as to save space for allCollapse ) Current Mood: exhausted
|Sunday, December 2nd, 2007|
Due to previously unforeseen circumstances, I had to return to the Ramada...this time as night auditor.
Naturally, my first weekend here, we have in 60 rooms that are comprised of football teams...who are connected to the owner. We've been fielding noise complaints and frankly I don't blame anyone for being pissed off. It's after midnight, for fuck's sake. So after calling security here more than once (off-duty state troopers, yay!) I finally called them a few minutes ago and told them to please start getting these people out of my god damned hotel.
The hell I'm putting up with this. I've noticed that I'm far less inclined to take any bullshit now that I work nights.
|Friday, November 23rd, 2007|
I was nice enough to give the kids who are down the street waiting for the mall, coffee and hot coco. I had one group that was extremely nice and just needed the bathroom and wireless. I let them get coffee.
Another kid comes in and asks to buy a few cups of hot coco. I told him he could just take like 2 or 3 cups. I walked in the back to print something back, came back, it was a mess...
THE ASSHOLE WENT INSIDE THE DRAWER AND TOOK THE WHOLE BOX!
He just ruined it for everyone else. Dickwad.
>:( Current Mood: aggravated
|Wednesday, October 17th, 2007|
Even my Crappy cellphone cam picks up the color difference in the new tile... The Disney Management Company strikes again.
Oh, yes, this is a Mickey-Mouse Operation, how ever did you guess?
|Monday, October 15th, 2007|
So I just read on the Crazy Hotel Workers form that someone people were getting dressed up for their shifts. I was wondering if any of the Night Auditors were going to take some fun and do that? I am going to ask my boss next time I see him if i can dress up. Current Mood: amused
|Thursday, October 11th, 2007|
lesigh. So we got a new girl doing dayshift now. Nice person, says she has ten years of front desk expereince. she got the job because she knew the new gm. And yet I wonder how, if she has ten years of expereince she doesn't know to total up her credit cards. Doesn't print out her reports, I know she knows what reports because i'm the one who showed her. Now they're off by ALOT and because we close batches at the end of every shift I have no reports or any way to track down what happened. Honestly I don't know whats irking me more; the fact that she knew and still didn't do it or the fact that I can't fix it. Current Mood: blah
|Monday, October 8th, 2007|
Sunday Night Audit = Boredom.
Internets + Crab Volleyball
= not-so-bored anymore. ^_^
(Edited since I found a better link) Current Mood: amused
|Friday, October 5th, 2007|
Night of GRRRRRRS!
I've had a number of little things on my bitch list last week or two... Last night for some reason, *ALL* of them hit me.
First of, does anyone else out there really hate it when a guest starts to tap the room-key against the desk in the hopes that it will make you work faster and get to them even sooner? GRRRRRR! You sir, I leave, a boot-to-the-head!
Next, Why is it, my Driver, is so good a greeting people, but then refuses to learn how to check people out? "Hi there, checking out? Oh, Dain will help you..... Dain, put your food down, get up, and come check this person out." Then refuse to help ME with things like getting the breastfast-to-go bags ready. You sir, I leave, a boot-to-the-head! Um, that one was a little weak, Tykwonleap Master, pray repeat it... Thats much better, thank you.
Then that brings me nicely around to the evening shift... I swear when two of them are working together, the collective IQ drops about 50% or 50 points, which-ever is greater. The sheer number of I-don't-give-a-damn things they do is simply increadible that they still have jobs. You sir, I leave, a boot-to-the-head! And another for the Driver.
Speaking of which, I caught him the other morning in the business center watching internet porn on one of the business center computers. With one of the previously mentioned dum-dum twins. They laughed and tried to play it off, but I was mad, so very mad, because we all knew that no one would do anything about it, even if I went running to tattle. GRRRR! You sirs, deserve more than just a boot-to-the-head, but at least its a start. And another for Ginny and the wimp.
Yet, I am being scolded for the audits not balancing at corperate from day-to-day, and being the odd five minutes tardy.... So I leave a boot-to-the-head for my paper-tiger boss.
Speaking of being scolded for being late, my relief, the front desk lead is HABITUALLY 10-20 minutes late, and uses the excuse, 'well, its not as if your ready to go when I get here.' Grrrrr You, ma'am, I leave a boot-to-the-head!
Damnit, another tapper... boot-to-the-head for you too!
Oh well, just sharing some agrivation with you fellow suffers...
what we should do to "members" people
as promised to a person i posted what i wish we could do to come people that are stupid and try to make our lives harder.
sorry it does not look better i just did in paint real fast a work.
|Tuesday, October 2nd, 2007|
Frustrations with the Day Walkers
When we've got contracted rooms reserved, and all the paperwork has to match up exactly
right or we don't get paid, please, GET THE FUCKING NAMES RIGHT IN THE RESERVATION!!!
There's a company we have a contract with; they bring us a few hundred rooms a year. However, in order for us to get paid, all the paperwork has to match up exactly: the names on the paperwork we receive have to match up with the names in our system. The room numbers on the paperwork have to match up with the numbers in our system. Everything
has to match up exactly
.( The problem I discovered tonight was this:Collapse )
|Sunday, September 30th, 2007|
Pile of stupid
What's the most frequent of the stupid complaints you get?
Mine is when people call down and ask about the "flashing light" on the smoke detector and a) if it means something is wrong, or b) if it can be turned off.
No and no! Don't these people have smoke detectors at home?
The alarm panel went off last night, and I called the room it indicated to see if there was a problem. They told me that the flashing was bothering them, and that they had disconnected it.
They were persuaded to hook it back up when I told them the fire department would probably show up if they didn't.
|Saturday, September 29th, 2007|
i have been looking in old boxes and finding my old boy scout stuff and remembered a song we sang "the ants go marching" so i said, why not make it "the gnomes go marching" #8 is for all of the night auditors out there.
btw, sorry i have not been around for a few weeks been doing a few things.( i got bored again.Collapse )
Quick, someone give me the number for 911!
Weirdness from last week.
About 5:30am, some lady calls down and asks if she can be connected to Dr. So-and-So's room. I connect her.
A minute or two later, she calls back and says Dr. So-and-So is not in her room, and asks if I can please check in the gym for her. Unusual, but ok.
The Dr. is in the gym, and when I tell her this woman is trying to contact her, she asks me if she means "right now". I tell her that she specifically asked me to get her from the gym, so that must mean right now.
Dr. towels off and all that, then heads up to the woman's room. By this time it's about 5:45am, and the Dr. calls down from the woman's room to tell me she needs medical attention. I immediately tell her I'll call 911, to which she stutters and stammers in response, as if she's trying to halt me.
Because of this, I ask her if instead she needs something specific, assuming maybe it's a minor emergency. She asks me to "send someone up".
I radio security and briefly tell them the story, and ask her to go by the room and call me immediately if 911 is needed. Security gets up there and tells me I need to call.
Really, I think it's crazy. This woman had no regard for herself, and neither did her Dr. friend.